Privacy Policy

Last updated: 10 November 2026

Prestige Academy ("we", "us") respects your privacy and your family's. This policy explains what personal information we collect, why we collect it, and how we look after it.

When you take The Lost Marks Assessment or contact us, we may collect:

• your first name and email address
• your child's year level
• your answers to the assessment questions, which describe your child's study habits and school situation
• anything you choose to write in the optional comment box
• if you book a call or become a client: your phone number, your child's name, school and year level, and school reports or tests you choose to share with us.

We don't need your child's name to complete the assessment. Please don't include it in the comment box unless you want to.

We collect information about your child only from you, as their parent or guardian. If you tell us about their health or learning needs, we use it only to help your child, and only with your consent.

We use your information to:

• show you your assessment results and send you your report
• remind you once if you start the assessment but don't finish
• contact you about your results, if you've asked for a call or agreed to hear from us
• understand what families need, so we can improve our assessment and services.

We may send you occasional emails about study and marks, but only if you tick the box on the sign-up form. You can unsubscribe at any time.

We don't sell or rent your personal information.

We use trusted providers to run our services, and they handle your information for us:

• ScoreApp, which runs The Lost Marks Assessment
• our email provider
• our booking tool

Some of these providers may store information outside Australia. We choose providers that protect personal information.

We will only share your information in any other way if the law requires it.

We store your information with the providers above. If you email us documents, such as your child's school reports, they are kept in our email account, which we access on our own phone and laptop. Paper records are kept securely in Sydney, NSW. We limit who can see your information. We keep it only for as long as we need it. When we no longer need it, we delete it.

Every email we send has an unsubscribe link. You can also ask us to stop at any time by emailing [email protected].

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email [email protected] and we'll reply as soon as we can.

If you have a question or a concern about your privacy, email [email protected]. We'll do our best to resolve it.

Prestige Academy
ABN 20 583 240 539
[email protected]
Sydney, NSW